As part of the growing Country Care Group, Homecare Equipment has a long and committed history in providing mobility, rehabilitation, and hospital equipment solutions across South Australia. We are an innovation company based on family values, passionate about our people and improving the everyday lives of our customers.
We are seeking a dedicated Customer Service Officer to join our growing regional team at our Port Pirie site.
As the Customer Service Officer, you will deliver excellence in service within our showroom, assisting with in house sales processing along with supporting administration functions required with the team across our various service and NDIS contracts.
A National Police check and evidence of Covid and current flu vaccination is required for this position.
Primary Responsibilities
* Provide excellent customer service over the phone and via email regarding the sale and supply of mobility and healthcare equipment
* Actively contribute as a team player to achieve departmental Key Performance Indicators including volume of processed orders, accuracy and phone calls received
* Answer telephone queries and provide assistance to customers
* Operate Point of Sale systems effectively
* Generate invoices and maintain accurate records
* Coordinate delivery schedules and follow-ups
* Process orders and correspondence through the online portals.
Skills & Experience
* Previous experience in administration role
* High attention to detail and excellent computer literacy and accuracy
* Excellent literacy and numeracy skills
* Demonstrated attitude of service and experience in providing excellent customer service
* Experience in operating POS and cash handling
* Opportunity to join a fantastic team and be part of a growing business venture
* Discounted Health Insurance
* Training and development programs to enhance your skills
* Supportive and inclusive work environment
* Free Health Checks
This is a fantastic opportunity to join a well-established company. Grow with us as we make a meaningful difference in the lives of individuals with disabilities, mobility impairments, and the aged.
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