Virtual Assistant (Customer Support, Admin, SEO, Bookkeeping)
Job Title: Full-Time Virtual Assistant (Customer Support, Admin, SEO, Bookkeeping)
Job Description: We are seeking a highly organized and proactive Full-Time Virtual Assistant. This role is ideal for someone who thrives in a rapid-paced environment, communicates effectively, and is passionate about supporting small business operations. The assistant will support day-to-day administrative needs, ensure timely customer service, maintain website content, and assist with light bookkeeping and SEO tasks.
Key Responsibilities:
Customer Service & Communication
- Respond to customer support emails and website chat in a timely and professional manner.
- Maintain a helpful, solution-focused tone with customers to support sales efforts.
Website & Marketing Support
- Update and maintain website content as needed (non-technical).
- Set up and manage Klaviyo email support channels.
- Assist in SEO-optimized blog writing (product tips, tutorials, updates).
Administrative Tasks
- General admin support such as organizing files, documentation, and scheduling.
- Proactively flag any issues or process challenges to management.
Bookkeeping
- Perform basic bookkeeping tasks including Xero reconciliation (training provided if needed).
Qualifications:
- Proven experience in administrative support and customer service (preferably eCommerce or service-based businesses).
- Experience with Klaviyo (or similar email platforms) is a strong plus.
- Familiarity with SEO and blog writing is preferred.
- Basic understanding of Xero or willingness to learn.
- Strong English communication skills (verbal and written).
- Excellent time management and organizational abilities.
- High level of integrity and accountability.
- Must be proactive and transparent in communicating issues and progress.
Working Hours:
- 10:00 AM - 4:00 PM Manila Time (Monday to Friday).
- Weekend availability TBD based on customer inquiry volume.
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