Ready to dive into a close-knit, high-performing insurance team where your personality, empathy, and technical skills are genuinely valued? We're on the lookout for a Claims Consultant to join a specialist motor insurance business based in Parramatta. This is a hands-on, fast-paced role, and the team is currently under the pump – so we're looking for someone who's ready to jump in, take ownership, and be a strong team player. What's in it for you? Salary: $78,000 – $82,000 + Super, depending on experience Location: Parramatta, Sydney Hybrid Work arrangement - 3 days in office, 2 days from home Main responsibilities include:
* Guide brokers and stakeholders through the claims process, explaining requirements and steps.
* Assist clients in preparing necessary documents to support their claims.
* Facilitate effective communication to expedite the claims process.
* Provide prompt attention to all claims from initial contact to settlement.
* Investigate claims to assess their validity, gather evidence, and collaborate with involved parties.
* Negotiate with insurance companies to secure fair settlements for clients.
* Advocate for policyholders' rights to ensure they receive the benefits they are entitled to.
* Manage claim-related documentation and maintain accurate claim file notes.
* Collaborate with internal and external stakeholders to ensure smooth claim processes.
* Participate in projects to improve efficiency and reduce operational risk.
We're ideally seeking someone with:
* End-to-end claims management experience
* Preferably a background in motorinsurance
* Comfortable handling a portfolio of approx. 250 claims
* Broker-facing experience is a bonus
* Open to strong candidates from other lines of insurance
* Excellent communication and empathy – you're a people person If this sounds like you then APPLYNOW!
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