Employment Type: Permanent Full-Time
Hours: 9am to 5pm
Salary: Dependent on qualifications and experience
Location: Any existing Mercy Health Home Care Offices
Position: Intake and Assessment Specialist – Home Care Team
Responsibilities
* Act as the primary contact for clients of CHSP and other programs, responding to enquiries, concerns, and changes to client needs in a professional manner.
* Conduct comprehensive, person‐centred assessments of client needs, suitability and eligibility for aged care services.
* Triage clients based on vulnerability, urgency and level of need to ensure appropriate prioritisation.
* Identify and manage risks to clients and staff during intake and review processes.
* Complete scheduled reviews for existing clients and maintain accurate, timely records and reports in line with CHSP funding and program guidelines, aged care quality standards and NDIS legislation.
* Promote Mercy's Healthy Aging services to support clients across their ageing journey.
Qualifications & Experience
* Excellent time‐management, organisational and communication skills, with the ability to adapt and problem‐solve.
* Good understanding and experience of home‐care funding programs and eligibility, including CHSP, NDIS, private and brokerage arrangements.
* Compassionate, flexible and positive approach to effective patient care and management.
* Ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.
* Current NDIS check (or evidence of the process of obtaining it).
What you'll bring
Resilient, compassionate and dedicated to delivering exceptional patient‐centred care, bringing a whole lot of heart and commitment to Mercy's mission.
Ready to help us shape the future of healthcare? Join us and make a meaningful difference in people's lives.
Equal Opportunity Employer
Mercy Health acknowledges the Wurundjeri Woi‐wurrung peoples, traditional custodians of the land on which our head office is located, and respects the rights and culture of all Aboriginal and Torres Strait Islander peoples. Mercy Health strongly encourages applications from people of all ages, backgrounds, genders, abilities and orientations.
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