Sales and Technical Support Specialist
Work Schedule:
Standard (Monday to Friday)
Environmental Conditions:
Laboratory Setting, Office, some PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.)
Job Description:
We are seeking a highly skilled Sales and Technical Support Specialist to join our Human Identification team. This role offers an excellent opportunity to be part of a fast-paced global Life Sciences organization dedicated to making the world healthier, cleaner, and safer.
Key Responsibilities:
* Provide technical support and training to customers in Morocco, Tunisia, and Western African countries.
* Perform post-sales support activities such as telephone and email support, customer training, resolving critical issues, and addressing partner concerns to enhance customer satisfaction.
* Handle customer inquiries and complaints, working with experts to resolve issues and provide technical feedback.
* Support the sales team by providing timely and professional assistance, including joint customer visits and promoting product benefits.
* Conduct pre-sales activities like product demonstrations, seminars, and scientific conferences.
* Establish contacts with key opinion leaders and develop local references, supporting new products and forensic workflows.
* Provide market intelligence to sales and marketing teams, representing the voice of the customer.
Requirements:
* Masters or PhD in Biology, Molecular Biology/Genetics, Bio-Chemistry, or a related scientific field.
* Strong technical skills and ability to collaborate with the scientific community.
* Minimum 5 years of hands-on experience in a forensic lab environment, including data analysis or R&D.
* Experience with support/training roles or familiarity with AB/Thermo Fisher Scientific HID technology is preferred.
* Willingness to travel internationally, mainly within Western Africa.
* Proficiency in Arabic, English, and French.
* Excellent communication and presentation skills.
* Experience with ISO 17025 accreditation is a plus.
* Field work in diverse environments, including labs and customer sites.
* Proficiency in Microsoft Office and internet applications.
* Ability to prioritize, work independently, and proactively solve problems.
* Team-oriented with strong collaboration skills.
* Customer-centric mindset with awareness of market trends and competitors.
* Valid driver's license.
What We Offer:
* A global company with opportunities for career development.
* A supportive and innovative company culture emphasizing integrity, involvement, and innovation.
* Access to leading brands and technologies in the Life Sciences industry.