Position Overview
An exciting opportunity is available for an experienced Field Service Representative to support the maintenance, administration, and ongoing sustainment of complex ICT and cyber capability environments within a secure government setting. Working as part of a collaborative operations team, you will provide frontline technical support across physical and virtual infrastructure, cyber range environments, and mission-critical systems.
* ACT Based, on site.
* 6-12 month contract
* Current NV2 is mandatory
Key Duties
* Provide Level 1 and Level 2 technical support across multiple ICT environments and systems
* Maintain and administer physical and virtual infrastructure, including endpoints and network devices
* Support scheduled maintenance activities in accordance with established maintenance frameworks and documentation
* Assist with system upgrades, updates, patching, and hardware maintenance activities
* Participate in support request triage, troubleshooting, and incident resolution
* Conduct auditing and asset management activities across supported environments
* Support product testing, evaluation, and implementation activities
* Assist with new service rollouts, hardware installations, and operational support tasks
* Work collaboratively with cross-functional teams to deliver ongoing operational support
* Provide timely technical feedback, reporting, and recommendations to stakeholders
Skills And Experience Required
* Demonstrated experience in IT Administration within complex ICT environments
* Experience supporting physical and virtual network infrastructure and devices
* Previous experience working within cross-functional ICT or project teams
* Experience supporting secure or government-based systems and networks
* Strong troubleshooting and technical problem-solving capabilities
* Ability to work effectively with limited supervision in operational environments
* Strong stakeholder engagement and customer service skills
* Experience with PowerShell scripting (desirable)
* Understanding of cyber security principles and practices (desirable)
* Industry certifications or qualifications in Cyber Security, VMware, or related technologies highly regarded
* Certified in Leading SAFe or willingness to obtain upon engagement
Application Process
If you would like to apply, please contact Emma on 0480 804 408 or email emma.gibbons@talentinternational.com
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