About the role
As the Store Manager of Coffs Harbour Salvos Store, you will lead a team of dedicated employees and volunteers to create positive change. Your role involves managing all retail functions to achieve Salvos Stores’ strategic objectives in line with the Salvation Army mission and values. This is a permanent, full‑time position located in Coffs Harbour, NSW.
Responsibilities
* Lead all retail operations to achieve store and e‑commerce sales and surplus targets aligned with Salvos Stores strategic objectives.
* Manage stock (donated and PLU) to ensure ordering, pricing, presentation and display align with Salvos Stores policies and the TSA mission.
* Manage rosters, wages and resourcing within budget, while maximising volunteer participation.
* Complete all administrative and Workday requirements accurately and on time, including timesheets and employee and volunteer administration.
* Communicate key information effectively, ensuring team members understand and comply with all policies and procedures.
* Maintain a safety‑first culture by ensuring compliance with WHS legislation, Salvos Stores safety, security, loss prevention and cash handling procedures, including timely safety reporting.
* Build strong community relationships and drive local engagement initiatives in partnership with the community.
Qualifications
* Retail management experience (essential).
* Strong proven customer service, interpersonal and communication skills (essential).
* Demonstrated leadership skills and the ability to inspire and engage people.
* Ability to work to budgets and manage operational priorities.
* Experience using Workday HCM system (highly regarded).
* Alignment with the Salvation Army mission and values of integrity, respect, compassion, collaboration and diversity.
Benefits
* Salary packaging up to $15,900 tax‑free + $2,650 meal entertainment benefit.
* Generous paid parental leave for primary (12 weeks) and secondary carers.
* Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year for cross‑training in other TSA programs or activities.
* Staff store discount.
* No Sunday work – supporting work‑life balance.
* Access to EAP and health & wellness initiatives, including Fitness Passport.
* Aboriginal and Torres Strait Islander supports such as Burra Burra Network, cultural events, Sorry Business and ceremonial leave (up to 10 days).
* Ongoing training and development opportunities that enhance on‑the‑job skills and proficiency.
* Rewarding, purpose‑driven career with positive and sustainable social impacts.
The Salvation Army is an Equal Opportunity Employer. We provide an inclusive work environment and embrace the diverse talent of our people. We value integrity, compassion, respect, diversity, and collaboration.
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