Reporting to the Director, Aged Care VIC, TAS, NT & SA, you will lead the Support at Home services focused on continuous growth and retention of clients and operational excellence across Victoria. We are seeking an experienced and values-driven leader in this newly created position at a time of growth. This is a permanent full time position located in Melbourne with some flexibility to work from home.
Key Responsibilities
Manage the delivery of Support at Home services within Victoria and ensure compliance with corporate policies & processes, the Strategic Plan, business plan and the relevant statutory regulations, funding agreements and accreditation standards.
Develop yearly growth and marketing plan for Victoria for new customer business and becoming employer of choice.
Network and develop strategies for identifying opportunities for sustainable growth through gap analysis, mergers, and acquisitions.
Lead and promote a positive team culture to ensure the client experience is exceptional.
Provide coaching, support and advice on complex client needs, service delivery issues and critical incident response.
Contribute to developing and implementing a national approach to change and continuous improvement, championing and supporting at a local level.
Be a point of escalation for direct reports, staff complaints and client complaint follow-up.
There is flexibility to work from home, however, there will be travel required to engage with clients, employees, colleagues and business partners across Victoria - predominantly Melbourne Metro and Geelong.
Skills & Experience
Degree qualification in Human Services or related discipline.
Demonstrated experience in the Human Service sector.
Demonstrated experience in the management of programs and services for vulnerable people with a commitment to the care and protection of elderly.
Demonstrated experience contributing to plans and strategies that drive growth and performance in regions.
Extensive experience in leading quality and compliant services.
Demonstrated experience in managing competing priorities in a dynamic, high volume work environment and to deliver outcomes within agreed timeframes and quality standards.
Experience in change management and creating a positive team culture.
Current Drivers Licence.
Leadership opportunity within a national social purpose organisation.
Newly created role due to growth and Quality Standards commitment.
A values-driven, purpose-led culture.
Monthly rostered days off.
Salary packaging benefits through Maxxia.
How to Apply Include your resume and cover letter in one document, click ‘Apply’ and follow the prompts. For any enquiries relating to the position, contact Mikaella at
recruitment@lwb.org.au .
Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit
https://www.lwb.org.au/careers/
for information on our access and inclusion work and how to contact us directly.
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