Why Join Us?
* Amazing team member discounts on our fabulous products
* Holistic wellbeing programs to support you to be your best self
* Career development opportunities
* Fun, supportive and collaborative team environment
What is the Role
We are currently looking for a dynamic Retail Consultant to join our store team. This Retail Consultant is responsible for ensuring high levels of customer service by offering a personalised experience, taking a genuine interest in getting to know our customers and recommending items that match their needs. This role is also responsible for achieving sales targets and store KPIs (conversion, customer service score, average transaction value, etc).
Key Responsibilities
* Ascertain customer's needs and recommend items that match.
* Keep up to date with product knowledge to accurately describe product features and benefits.
* Upsell and cross‐sell where appropriate – inform customers about sales and promotions.
* Consistently provide exceptional customer service.
* Demonstrate our values in action during every customer interaction.
* Ensure store presentation aligns with visual merchandising guidelines.
* Assist, resolve or elevate all customer concerns in an appropriate and timely manner.
Qualifications and Experience
* At least 2 years retail experience in home/lifestyle products preferred.
* The ability to engage with our customers to bring their vision for their home to life.
* An "I've got this" attitude for selling and exceeding sales targets.
* Exceptional communication skills and computer literacy.
* Capacity to balance customer care and administrative duties.
* A genuine interest in home styling, furniture or creating welcoming living spaces is a plus.
* Be keen to live our values WeAddValue, WeAreDistinctive, WeMakeItPersonal, WeAreExperts, WeKeepItReal.
* Physical capability to perform regular manual handling of products, including lifting, carrying and moving items of varying sizes.
* Applicants must be an Australian citizen, resident, or have a valid visa to work in Australia.
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