Client Liaison (Volunteer) - WA No Interest Loans
What is WA No Interest Loans?
WA No Interest Loans Scheme (WA NILS) provides low-income families and individuals across Western Australia with the opportunity to apply for small, no interest loans to help support financial independence. These loans help people purchase essential household items and services without the burden of interest charges or fees. As loans are repaid, the funds are paid forward to future applications within the community.
How will you be supporting WANILS?
* Being a friendly voice to support our clients both by telephone (East Perth) or face-to-face (Joondalup, Broome)
* Updating our clients on the status of their application
* Supporting our clients through documents or next steps required to progress their application
* Updating case notes for our team to progress applications to a decision, faster
About You
* Friendly and understanding with strong communication skills
* Can use an easy-to-use computer system
* Excellent phone manner
* Excellent eye for detail
* Like to work as part of a team
* Keen to learn and develop new skills
Category: Community Services
Commitment: Regular - less than 6 months
Type of Work: Administration & Office Management, Education & Training, Writing & Editing
Time Required: Available at least 1 day a week for a minimum of 4 hours. Numerous shifts available within the hours of Monday to Friday from 9am to 4pm.
Training: All training and support provided
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