As an Eye Care Team Leader, you will play a key role in delivering high quality optical services to our members and customers. This is a newly created role, established following the recent addition of Optical Services to our Care Centre. It is a hands‐on leadership role, supporting daily operations of the Eye Care store while working closely with the Optometrist. You will provide expert dispensing services, lead and support Optical Dispensers, and ensure excellent customer experiences through strong product knowledge, attention to detail and a commitment to service standards.
Key responsibilities
* Support the daily operation of the Eye Care store and lead Optical Dispensers
* Dispense spectacles, contact lenses, sunglasses and accessories in accordance with prescriptions
* Assist customers with frame selection, fittings, adjustments and minor repairs
* Provide expert advice on lens types, coatings, tints and sunglass options
* Maintain accurate stock control including ordering, receipting and stocktakes
* Assist in achieving store targets across appointments, sales and expenses
* Respond to customer enquiries and complaints promptly and professionally
* Support the promotion of Westfund Eye Care services and cross‐selling opportunities
* Maintain a visually appealing store, including window displays
* Ensure compliance with WHS, privacy and operational procedures
Skills & experience
* Certificate IV in Optical Dispensing (desirable but not essential)
* Demonstrated experience in optical dispensing or a similar role
* Strong customer service skills with a member‐focused approach
* Ability to lead, support and work collaboratively within a team
* Sound knowledge of frames, lenses, coatings and tints
* Strong organisational skills and attention to detail
* Basic computer skills including Microsoft Word and Excel
Benefits
* 6 months paid parental leave
* 5 weeks annual leave plus 17.5% leave loading
* Staff discounts on health insurance
* Wellbeing Day each year
* Supportive and community-focused team environment
About us
Westfund is changing the way Australians see private health insurance. Founded in 1953, we are a not-for-profit health insurer with locations across NSW and Queensland, supporting over 110,000 members. We are passionate about improving health and wellbeing and creating positive experiences for both our members and our people.
Apply
If you are interested in this opportunity, please apply by COB 9 June 2026 or contact Jennifer Whichelo, Recruitment Lead on 02 0000 0743 for a confidential discussion.
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