Leading Hi-Tech Manufacturing Company
- Great culture, great team environment
- Career growth and development
**The Company**
**The Role**
Reporting to the Retail Service Manager, you will manage the significant customer interface by providing exceptional customer, order and return management service. Your key responsibilities will include:
- Provide frontline communication and support to external customers
- Respond to customer's inquiries regarding warranty
- Data entry into ERP systems
- Handle and coordinate customer complaints
- Process product returns
**Skills and Experience**
- Administration experience with a customer service focus.
- Excellent written and verbal communication skills
- Computer literate - Microsoft Outlook, Microsoft Office (Excel, Word)
- Knowledge of consumer electronics products
- High level of attention to detail
**Company Culture**
The company has an energetic culture, always looking to improve and develop to be more successful. With significant growth in recent years and being on the forefront of technology, this company embraces all that the future holds, capitalising on developing markets and providing cutting edge solutions
**Benefits**
Almost brand-new office with state-of-the-art modern facilities and a broad-based business with a number of revenue streams. Future opportunities are evident given the expansion and intention to a global footprint.
- Therefore, we will be completing all of our recruitment processes via digital channels for the near future._
24358_166424899157222
📌 Customer Experience Administrator
🏢 Veritas Recruitment
📍 Melbourne