About the Role
We are seeking a senior professional to support one of our largest Defence accounts. This role focuses on delivering high-quality services across multiple products and channels, ensuring alignment with governance and business processes.
Key Responsibilities
* Build strong relationships with stakeholders to understand service requirements and preferences.
* Develop and implement effective service strategies, aligned with business objectives.
* Maintain and improve existing services, incorporating feedback and best practices.
* Collaborate with cross-functional teams to ensure seamless service delivery.
Requirements
* Bachelor's degree in a related field (e.g., Business Administration, Computer Science).
* Minimum 5 years of experience in service management or a related field.
* Proven track record of successful service delivery, with a focus on customer satisfaction.
* Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
* Familiarity with industry-standard tools and technologies, such as ITIL or Agile.
What We Offer
* A competitive salary and benefits package.
* The opportunity to work with a talented team of professionals.
* Professional development opportunities, including training and mentorship.