Rostering / Shift Availability
* Full-time position (38 hours per week)
* On-site role based in our Darwin office
* Ideally you will be available Tuesday to Saturday, between 7:00am and 11:00pm
* Alternate working arrangements will be considered
Role Responsibilities:
Telephone Betting
* Engage with customers via phone to facilitate the placement of live bets.
* Deliver exceptional customer service by addressing inquiries and resolving issues.
* Adherence to confidentiality requirements for all customer information.
Settlement
* Execute settlement processes to ensure customer payouts are accurate and timely.
* Monitor sports events, odds, and results to ensure accurate settlement of markets.
* Manual resulting of markets and running of scripts to settle markets.
* Collaborate where required, with the Trading team to validate and confirm settlement outcomes, ensuring consistency and accuracy.
* Analyse settlement discrepancies and work to resolve any.
* Re-settlement of erroneously settled markets.
Trading Content
* Ensure that the PointsBet mobile sites and websites have "site health" with respect to promotion, look and feel, pricing and display of key promotional markets.
* Manual creating of markets and running of scripts to update market information.
* The regular sweeping of the website to ensure accuracy, currency and consistency.
* Monitoring website content and product.
* Following documented processes to ensure that 24/7 Content Task Lists items are actioned correctly and efficiently.
Desired Skills and Experience
* Excellent communication skills (verbal and written) with an emphasis on quality service and a customer-first mindset.
* A passion for, and understanding of, sports (desired).
* An understanding of the wagering industry (desired)
* You must have full, valid working rights in Aus.
* Attention to detail and accuracy.
* Ability to use phone betting systems, betting platforms and tools.
* Problem-solving skills to address customer issues and settlement discrepancies.
* Strong organisational skills with the ability to maintain documentation and reports.
* Flexibility to work in shifts, including weekends and public holidays.
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