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It service desk technician

Fairygodboss
IT
Posted: 1 June
Offer description

Description

Location: Bungendore. Free Parking, Site Gym, Subsidised Canteen.

Life Days: Leidos recognises the need for extra time. By working slightly more than the minimum weekly hours (2 hours per week for full‐timers), you can accrue up to 12 days of leave per year.

Candidate must be an Australian Citizen and hold an active NV‐2 AGSVA security clearance.

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our team of local experts works to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

What Your Day Will Look Like

* Be the first point of support for end users – helping them face‐to‐face, by phone, and through online channels.
* Troubleshoot technical issues across desktops and applications, often resolving problems in real time to keep operations moving.
* Set up and manage accounts for staff, ensuring the right access is granted quickly and securely.
* Deploy software updates across the organisation, helping to keep systems safe and effective.
* Monitor system health using enterprise‐wide platforms to respond proactively and prevent downtime.
* Work closely with other technical teams to escalat e complex issues, share knowledge, and deliver solutions.
* Document fixes, procedures, and learnings – building a playbook that makes the team smarter with every challenge.

What This Role Can Lead To

* Grow your technical depth – exposure to enterprise‐scale platforms like VMware, NetApp, EMC, Citrix VDI, SCCM, and more.
* Progress into specialist areas such as systems administration, cyber security, Business Analysis, or network engineering.
* Develop leadership skills by mentoring new joiners or taking on responsibility for small projects.
* Move into project delivery roles, contributing to system upgrades, deployments, and transformation initiatives.
* Shape your own career path – with Leidos' size and diversity of programs, there's scope to explore areas of IT that interest you most.

What You'll Bring to Make An Impact

* Experience in server, desktop, and Active Directory administration in a medium‐to‐large environment.
* Understanding of Windows AD, DNS/DHCP, networking, storage, and backup.
* Familiarity with tools and platforms such as SCCM, SCOM, SharePoint, VMware, and Cisco hardware.
* A willingness to learn and develop new skills – we value curiosity and adaptability as much as technical expertise.

We're most interested in your strengths, what you want to learn, and how far you want to go. If you meet most of the requirements, we encourage you to apply.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

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