About the role
We're on the lookout for Customer Solutions Specialists to join our Melbourne team on a Fixed Term, Full Time basis (38 hours/5 shifts per week, Monday to Saturday) who understands that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development.
Day in the Life of a Customer Solutions Specialist
* Service Excellence Superpower: Deliver exceptional customer service experiences in a dynamic inbound/outbound contact centre environment.
* Fountain of Knowledge: Become a trusted resource, providing comprehensive information on government programs and processes with an in-depth knowledge base at your fingertips.
* Human-First Approach: Consistently maintain a positive, empathetic, and professional approach in every interaction.
* Problem-solving Pro: Master complex enquiries, leveraging your in-depth knowledge and sharp problem-solving skills.
* You Love & Respect the Detail: Accurately capture customer details and log interactions in our intuitive CRM system.
Must-haves (Skills)
* Excellent communication and interpersonal skills, with the ability to build rapport with customers.
* Strong problem-solving & critical thinking abilities to address customer queries effectively.
* Commitment to delivering impressive customer service experiences.
* Flexible & adaptable to changing priorities in a fast-paced environment.
* Computer proficient (and are keen to develop further).
Qualifications (Requirements)
* Be 18 years of age at a minimum.
* Australia-based.
* Ability to commence 15th June 2026.
* Availability to work full time, on a rotating roster, 5 shifts per week /38 hours per week, Monday to Friday between the hours of 8:00 am to 8:00 pm and Saturday 8:00 am to 4:00 pm.
Benefits
* True Work From Home Flexibility: Work comfortably from your own dedicated home office space anywhere in Victoria.
* Structured, Professional Growth: Participate in monthly performance reviews and ongoing professional development designed to fast-track your career.
* A Culture of Integrity & Inclusion: Join a supportive team environment that actively promotes equal opportunity, safety, and mutual respect.
* Competitive BPO Rates + Penalties: Enjoy stable hours and competitive industry compensation without the unpredictability of traditional customer-facing roles.
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