Designation / Job Title
261312-Developer Programmer
Primary or Mandatory skills
-
Good to have skills
* Intune handling
* Wintel
Detailed Job description
* Install, configure, and troubleshoot Windows, macOS desktop operating systems.
* Diagnose and resolve hardware issues including laptops, desktops, monitors, docking stations, and peripherals.
* Manage user accounts, permissions, and access using Active Directory, Azure AD.
* Perform software installations, updates, and patching using tools like SCCM, Intune.
* Troubleshoot and resolve network-related issues such as DNS, DHCP, Wi‐Fi connectivity, and VPN failures.
* Provide excellent customer service, handle difficult user situations professionally, and maintain SLA commitments.
* Collaborate with infrastructure, network, and development teams to resolve cross‐functional technical issues.
* Support email configuration, mailbox issues, distribution lists, and Outlook performance troubleshooting.
* Analysis of requirements for new business initiatives and practice in estimation of work product.
* Create and deploy Intune packages publishing the required application.
Responsibilities
Design Deploy and Management of Intune and publishing required applications.
* Analysis of requirements for new business initiatives and practice in estimation of work products.
* Requirement gathering to define the scope of the project. Create requirement specification design documents in Microsoft Visio that evolves the high level and details level of the solution.
* Administering and ensuring availability of Technologies such as Active Directory, Azure Active Directory, DNS, DHCP, DFS, Windows & VMware based Fault Tolerant Clusters, Microsoft Exchange and Intune.
* Monitoring, Managing and troubleshooting Server infrastructures hosted in remote locations over Physical hardware and Virtualized platforms such as Microsoft Hyper‐V, Azure, VMware Private and public cloud solutions and Citrix Servers.
* Improve the response time for users accessing application over WAN from different geographies by utilizing features in Intune etc.
* Managing O365 email boxes using PowerShell scripts.
* Maintaining and updating periodic McAfee Anti‐virus DAT versions and policies in all workstations using E‐policy Orchestrator server.
* Processing service tickets within SLA and following the proper ITIL process, change management for software installation and uninstallation, problem management for resolving re‐occurring incidents.
* Performing the complete work following ITIL Process (Problem mgmt., Change mgmt.)
* Installing and troubleshooting operating systems such as Windows 10 and 11 and installing and managing applications and third‐party software installation and provided.
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