Job Description
This is a fantastic opportunity to accelerate the technical teams of our enterprise customers. Backed by internationally renowned venture capitalists and named in both the Forbes AI 50 list and Inc.'s Fastest Growing Companies in America, we are disrupting the legal profession globally.
The Technical Solutions Engineer role offers a unique chance to work across Sales, Product and Customer Success, enabling our customers' technical teams to get connected and unlock the value of our platform faster and with less effort. This role is dedicated to providing a market-leading technical experience for Enterprise customers, allowing them to integrate with our platform quickly and effortlessly. The ideal candidate will possess a blend of customer-focused skills and a solution mindset, helping customers understand how best to integrate and what solutions we offer to accelerate their success.
Responsibilities:
* Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical integration experiences.
* Act as a technical expert on our platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless.
* Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide.
* Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration.
* Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively.
* Work with our Support and Technical Operations teams to coordinate and resolve any technical issues for customers.
* Continuously gather feedback from developers to improve tools, documentation, and overall integration processes.
Requirements
We are seeking a highly skilled professional with:
* A Bachelor's or Master's Degree in Computer Science, Software Engineering, or a related technical field, with a strong academic record.
* Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such as APIs, SDKs, and documentation.
* Experience of Full Stack Web development and the fundamentals of Cloud Architecture is highly desirable.
* Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages.
* Excellent interpersonal and communication skills, both verbal and written.
* Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge.
* Highly detail-oriented with a problem-solving attitude.
* Ability to work in an innovative and fast-paced environment while delivering to deadlines.
* Organized with excellent time management skills and the ability to prioritize effectively.
Benefits
You will have the opportunity to work with a talented team, develop your skills and expertise, and make a meaningful contribution to our mission. We offer a competitive compensation package, including salary, bonuses, and benefits.
About Us
We are a pioneering technology company, committed to disrupting the legal profession and empowering our customers to achieve their goals.