Senior group reservations agent

Job Description

The Group Reservations Coordinator will be responsible for handling all group reservations and communications effectively. This includes processing new or existing reservations through various hotel communication platforms.

* Greet guests in a friendly manner and ensure that their name is used at all times.
* Answer phone calls within three rings in a professional manner according to brand standards.
* Set up groups and guest accounts accurately.
* Ensure all groups and guest details are fully updated on the Property Management System (PMS).

To succeed in this role, you should have:

* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment.
* Knowledge of PMS systems.
* Basic computer skills.

This role offers a competitive salary, comprehensive benefits package, and opportunities for career advancement.

As a Group Reservations Coordinator, you will be part of a dynamic team that provides exceptional service to our guests. You will also have the opportunity to develop your skills and knowledge in a rapidly changing industry.

Send an application

Create a job alert

Alert activated

Saved

Save