Overview
Promote participant independence with a trusted mental health and disability service provider. Casual Support Worker opportunities based in Melton, VIC 3337 – SCHADS Level 3 (AUD $48.31–$51.81 per hour, includes 25% casual loading), plus evening and weekend loadings and salary packaging opportunities.
About Ermha365
At ermha365 we work with clients with some of the most complex mental health and disability support needs in Victoria. We're a lifeline for people who often feel like a "square peg in a round hole" and who experience stigma and discrimination, and are ostracised or excluded from everyday life. We support individuals (consumers) in their own homes and within the community to build skills, confidence, and independence. Our approach is recovery oriented, trauma informed, and person-centred, focusing on enabling rather than doing, so individuals can exercise choice, control, and self-determination.
We are committed to being the provider of first choice for those we serve and to helping people realise their potential.
About the Role
We are seeking compassionate and values-driven mental health Support Workers who are passionate about promoting mental health, psychological safety, and overall wellbeing. These roles contribute to creating safe, inclusive, and mentally healthy environments, particularly for people living with complex mental health conditions, dual diagnosis, and behaviours of concern.
About You
The successful candidates will thrive in a dynamic, 24/7 environment, think creatively, and respond calmly and professionally to complex situations. Strong rapport-building skills, emotional intelligence, and the ability to make sound decisions under pressure are essential. These casual roles require a Certificate IV in Mental Health, or tertiary qualifications in Psychology, Social Work or a related discipline.
As a mental health Support Worker, you will:
* Provide 1:1 or 2:1 support to consumers in residential, SIL, and community settings based in Melton
* Support the mental health and emotional wellbeing of individuals using empathetic, strengths-based, and trauma-informed approaches
* Deliver support in line with individualised behavioural and mental health support plans
* Create and maintain psychologically safe environments where consumers feel heard, respected, and supported
* Identify early signs of distress or escalation and respond appropriately, including accessing additional or external supports when required
* Promote recovery-oriented practice, empowerment, independence, and self-determination
* Act as a positive role model and support consumers to engage in meaningful daily activities and routines
* Build and maintain professional relationships with consumers, their support networks, and care teams
* Provide accurate, timely, and reflective case notes to support consistency and continuity of care
* Maintain clear professional boundaries, uphold practice standards, and engage in safe, sustainable work practices
What We Look For
* Demonstrated experience and understanding of mental health and psychosocial disability, particularly where challenging behaviours may be present
* A strong understanding of the impact of trauma, stress, distress, and burnout
* High emotional intelligence, effective listening skills, and confidence holding sensitive or difficult conversations
* A non-judgemental, respectful, and person-centred approach grounded in dignity and human rights
* The ability to advocate for others and support the development of meaningful, sustainable support networks
* Capacity to work both independently and collaboratively within a team environment
* Resilience, adaptability, and the ability to remain calm and focused under pressure
* Commitment to reflective practice, supervision, and ongoing learning in mental health and wellbeing
* Confidence using IT systems on computers and mobile devices
We are currently hiring multiple casual mental health Support Worker positions based in Melton. The successful candidates will be available for a range of shifts, including early starts, sleep-over, or active night shifts. It is a requirement of this position to meet all compliance requirements concerning NDIS Worker Screening, Working With Children Check, Right to Work, and to possess a current and valid Victorian Driver's Licence.
What We Can Offer
* Support as needed utilizing our 24/7 Employee Assistance Program
* Industry-leading induction and on-the-job training provided with access to free continuous online learning modules
* Financial benefits including salary packaging to reduce taxable income, novated leasing, and discounts with Australian retailers
* A supportive team environment that is engaging and inspiring with the same vision and values
* Access to Fitness Passport to help you stay active and healthy
Diversity and Inclusion
ermha365 is committed to the safety, participation, and empowerment of all children. We strongly encourage and welcome people from Aboriginal and Torres Strait Islander communities, people with lived experience of mental health and disability, and people who identify as LGBTIQA+. If we can assist with reasonable adjustments to submit your application, please contact the Talent Acquisition team via email at .
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