About the Role The Technical Services Coordinator provides quality, timely, first level, on- site response to issues arising from the day-to-day operation of the Canon device fleet.
You will be supporting a range of Canon devices including printers, scanners, and multi-function devices (MFDs), equipment that plays a vital role in our customers' daily operations.
You will also facilitate Onsite Technical Support of Canon Software Solutions within the customer environment and be 1st level response to customer queries.
Scope of Role Provide a high level of service and customer satisfaction to the customer's users to enable the customers to focus on its core business Building and maintaining strong relationships with all stakeholders Ensure software calls are logged in accordance with the customer defined process Ticket management, including maintaining with status information to ensure end users are informed and resolution of tickets within agreed service levels.
Maintain fleet availability and maximise fleet uptime About You Are you passionate about solving problems and delivering great customer experiences?
If you have experience in software support and ticketing management, along with a technical understanding of Canon devices, this could be the perfect opportunity for you.
Whether you are starting your corporate career or bringing prior experience from similar roles, your background in customer service, perhaps gained in retail or the service industry, will be highly valued.
We're looking for someone who enjoys working through solutions, resolving issues efficiently, and collaborating with a team of friendly, like-minded colleagues.
In return, you will join a multinational company that's committed to your growth.
We offer comprehensive training and development, clear pathways for progression and promotion, and a culture that celebrates recognition and reward.
You'll have access to the tools and support you need to bring your ideas to life, expand your skills, and achieve your goals Benefits include but not limited to Bonus Leave including Birthday leave, Canon Day, Kyosei Day Training and development opportunities to help you bring your goals to life Wellbeing benefits, including everything from discounted health insurance to flu vaccines to confidential counselling Performance recognition, in the form of quarterly and annual awards programs for high-performers Canon products offered at discounted rates Education assistance to support the cost of any external training that gives you new skills for your job