What You Do
The Ecommerce Platform Manager oversees the performance, evolution, and optimization of our B2C ecommerce websites across the APAC region. Acting as the champion for the digital website experience, this role delivers on the product vision to create a best‐in‐class web journey that exceeds customer expectations and drives business growth.
Reporting to the Head of Ecommerce Management, the Manager plays a pivotal role in supporting the growth of the regional B2C business. Responsibilities include day‐to‐day ownership of website performance, execution of strategic improvements, and oversight of A/B multivariate testing and user research to continually enhance the customer experience.
The role manages the end‐to‐end digital product lifecycle, translating business goals and customer insights into actionable product roadmaps, detailed requirements, and prioritized backlogs. Collaboration with customer experience, data analytics, marketing, and IT teams ensures cohesive, data‐driven, and customer‐centric solutions.
Under the direction of the Head of Ecommerce Management, the position also contributes to defining long‐term digital strategy, identifying growth opportunities, incorporating stakeholder feedback, and maintaining alignment across business lines to deliver measurable impact and continuous improvement in the regional ecommerce experience.
Key Responsibilities
* Adapt the global website strategy into local and regional requirements and execute to optimize the customer experience and achieve overall revenue goals.
* Manage the development of the digital product roadmap, focusing on innovative, simple and intuitive solutions for the customer.
* Lead the cross‐functional platform team using Agile methodologies, communicating product backlog priorities and ensuring deliveries according to plan.
* Prioritize and maintain the product backlog; provide inputs for release planning (including writing user stories), define acceptance criteria and conditions of satisfaction for sprints.
* Lead product discovery and ideation to prioritize opportunities and identify solutions.
* Utilize A/B/n testing to drive improvements in customer experience and web performance over time.
* Use web analytics and monitoring tools to understand how different customer segments use the site and identify opportunities (e.g., process simplification, personalization).
* Serve as the key point person for site issues or obstacles in development progress; work to resolution and remove roadblocks when needed.
* Acquire and grow deep knowledge of the customer, serving as the ultimate voice of the customer for the web properties; conduct customer research to obtain actionable insights and define personas and use cases.
* Maintain deep knowledge of the travel insurance industry, specifically how technology is applied to power the customer experience.
* Monitor competitor websites and stay abreast of industry trends, incorporating best practices as applicable.
* Provide regular updates to key stakeholders, including presentations to senior management.
What You Bring
* BA/BS degree required. Master's degree a plus.
* Three to five years of experience in an ecommerce digital product management role, working with cross‐functional teams including IT, UX, design and QA.
* Strong technical knowledge of ecommerce solutions, web design, UX and content development.
* Technical background a plus (e.g., software development).
* Experience working in an Agile environment.
* Strong analytical and problem‐solving skills.
* Exceptional organizational and project management skills.
* Strong communication skills, both verbal and written.
* An entrepreneurial spirit and interest in continuous learning, with a passion for creative solutions.
* Passionate about leveraging technology to power the customer experience.
* Enjoys working with cross‐functional teams and is open and accepting of others' ideas.
* Regular, predictable, reliable attendance is essential.
What We Offer
We provide opportunities for personal and professional development through a range of courses and targeted development programs in a global environment that encourages international mobility and career progression. Health and wellbeing are a key priority, supported by Work Well programs that offer flexibility for a better work‐life balance.
EEO Statement
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.
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