Customer Banking Specialist Relief – Murwillumbah Branch
Permanent part-time role – 18.75 hours per week.
* Monday 11:30am – 4:00pm
* Tuesday 9:30am – 4:00pm
* Thursday 11:30am – 4:00pm
* Friday 11:30am – 4:00pm
Responsibilities
* Deliver a seamless experience by responding to customers' transactional banking needs.
* Process a range of transactions, including deposits, withdrawals, transfers, bank cheques and CommFX.
* Conduct financial health checks to understand customers' needs and identify opportunities for tailored products and services.
* Assist with cash handling and ATM procedures.
* Educate customers on in‐branch technology and digital banking solutions.
* Follow the Bank's processes and procedures, ensuring accurate reconciliation of transactions and upholding our strong risk culture.
* Engage in meaningful conversations to support customers' broader banking needs, including Home Loans, Business Banking and Financial Advice.
* Handle enquiries, maintain accounts and process applications for credit products.
* Problem‐solve effectively, providing solutions while championing compliance and risk management practices.
Qualifications
* A genuine passion for customer service and a desire to kick‐start a career in banking.
* Interest in improving the financial wellbeing of customers.
* The ability to ask the right questions, respond to customers' needs and refer them to relevant team members.
* Excellent communication skills and willingness to contribute to a collaborative culture.
* Ability to work in a busy, commercial, retail environment while seeing the big picture for customers.
'Aboriginal &/or Torres Strait Islander people encouraged to apply
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