OverviewNewly created role leading a high-performing team.
Lead enterprise credit strategy and capability uplift.
Enjoy flexible work, inclusive culture, and strong community values.Your roleAs the Head of Lending Assessment, you will play a critical part in shaping People First Bank's lending operations and ensuring our credit assessment capability and decisions support a seamless, people-first customer experience.
You will lead and inspire a large, high-performing team to deliver end-to-end management of the bank's credit assessment operations, ensuring processes are robust, efficient, customer-centric, compliant, and aligned to strategy.ResponsibilitiesAlign lending assessment operations with the Bank's strategy, vision, and service culture.Coordinate teams and resources to maximise efficiency, value, and customer outcomes.Provide expert advice on strategy, risk, compliance, and operational decisions.Drive improvements in lending systems, processes, and ways of working.Oversee loan assessment operations, ensuring productivity, service levels, and workflow efficiency.Use data and metrics to inform decision-making and track performance and risk.Build and lead high-performing teams while maintaining governance, compliance, and WHS standards.What you bringYou are a strategic and influential leader who demonstrates strong communication and collaboration skills at all levels.
With proven experience in coaching and mentoring, you can inspire, motivate, and develop teams while driving change and transformation across complex lending operations.Required experienceSignificant experience in credit or lending operations management within financial services.Previous Delegated Lending Authority (DLA).
Strong strategic, operational, and technical capability.Demonstrated strengths in planning, organisation, change leadership, and transformation.Proficient in structured problem-solving, documentation, and reporting.BenefitsFlexibility and hybrid working arrangements.Extend your salary with discounts on banking, health insurance, and shopping across Australia.Advance your career with training, study support, and project opportunities.Competitive leave benefits that empower employees to take time for themselves and loved ones.Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors' program.Paid volunteering, Workplace Giving, and diverse community initiatives.Acknowledgement through a peer-driven recognition programme.About People First BankIn March ****, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited – Australia's leading mutual bank.
We are now on an exciting journey to bring together our products, services, and technology under a single brand – People First Bank.
With over 700,000 members and 1,900 employees, we have dual head offices in Adelaide and Toowoomba, an Australian-based contact centre, and branches across five states.Apply online nowIf this sounds like you, this could be the next step in your career.
Click 'Apply' now and submit your application, including a cover letter and current resume.Diversity and InclusionWe are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.
#J-*****-Ljbffr