Notebook Service Technician & Help Desk Support
The Education Services Team is expanding and has a requirement for a Notebook Service Technician and Helpdesk Support to be based at a prestigious school in Brisbane.
Job Description
* Troubleshoot, diagnose, and provide Level 1 technical support solutions.
* Work onsite to ensure that service calls are completed accurately and efficiently, thereby reducing the need for return calls.
* Service products in accordance with vendor product service guides.
* Keep an accurate register of spare parts and liaise with internal departments and customers to ensure that our service level agreements are met.
* Engage and work with the school's IT team as helpdesk support.
* Manage helpdesk ticket support system including creating, maintaining, and resolving tickets in a prompt and efficient manner.
* Set up, install, and configure various I.T software, hardware, and other peripherals.
* Keep up-to-date documentation of IT processes, procedures, and configurations.
Required Skills and Qualifications
* Passionate about technology, be IT-savvy, possess outstanding diagnostic and problem-solving skills, and have a strong sense of responsibility and dedication to work.
* A team player who can work collaboratively, with proven skills in troubleshooting, problem-solving, and critical thinking.
* Excellent communication skills to effectively interact with clients and team members.
* Proficiency in using ticketing systems and managing IT requests.
* Ability to work independently and prioritize tasks to meet deadlines.
* Attention to detail and a proactive approach to problem-solving.
* Strong organizational skills and the ability to maintain accurate documentations.
Benefits
Career growth via succession planning, internal mobility programs, and mentorship opportunities.
Ongoing investment in professional development through industry certifications.
Employee benefits, recognition, and wellbeing platform.
Mental health support through our Employee Assistance Program.
Support for family and caring responsibilities, including paid parental leave.
Employee referral program, with monetary incentives offered.