Key Responsibilities
The Head of Retail is accountable for the success and growth of the retail stores within the business.
This role requires driving commercial targets, increasing store conversion rates by elevating client experience in stores. The ideal candidate will lead and develop a diverse retail team across multiple stores in ANZ, providing coaching and development of District Managers and the Retail Operations & Loss Prevention teams.
* Commercial Strategy: Develop and implement strategies to drive sales growth, increase market share, and achieve profitability goals for all retail stores.
* Client Experience: Ensure a good positioning of competitive services for each store with a good understanding of the Clients' profiles and engagement for all tiers of Sephora members. Champion client-centric culture with strong floor management and adoption of digital tools in every store to exceed customer's shopping experience and to build loyalty.
* People Leadership: Develop and implement strategies to build a robust succession bench for Store Leaders utilizing OMR and targeted talent development programs. Collaborate with HR to design and implement incentive programs aimed at driving sales performance and motivating retail teams.
* Operational Excellence: Oversee and manage sales budgets as well as the P&L for each store alongside the Retail Operations Manager and Store Leaders factoring in payroll rostering shop expenses and other investments in client experience enhancements.
Requirements
* A minimum of 10 years professional experience in the retail industry with a proven track record of enhancing client experience and driving conversion rates.
* Strong retail tenacity and commercial skills, good attention to detail and an unwavering client-centric mindset.
* Demonstrated leadership to achieve sales and profitability, comfortable with financial aspects budget daily store figures etc. understanding the impact of client experience investments on financial performance.
* Strong management skills and agility to lead motivate and inspire in a rapidly changing environment.
* Strategic thinking with the ability to develop and implement retail strategies.
* Strong negotiation and influencing skills with the ability to build consensus across multi-functional teams.
About Us
We are proud to be an equal opportunity workplace for all. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
Sepora is about feeling seen valued and empowered individually and collectively. It's connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day.