Position Purpose
The Rostering and Administration Manager is responsible for coordinating support worker rosters, liaising with clients and stakeholders, and supporting the day-to-day operations of the business. This role requires exceptional communication skills, strong attention to detail, and the ability to multitask effectively in a dynamic environment.
Main Responsibilities
* Managing and supporting a small rostering team
* Coordinating and maintaining staff rosters in line with SCHADS Award requirements
* Rostering Support Workers for shifts, including on-call requirements
* Handling internal and external communications professionally and efficiently
* Supporting staff with day-to-day operational issues, incidents, and general assistance
* Maintaining accurate documentation and records within the client management system
* Investigating and resolving rostering or service-related issues
* Developing and maintaining strong relationships with clients, families, and team members through clear and effective communication
* Working closely with the Recruitment Manager to support workforce planning and staffing requirements
* Performing general administrative and clerical duties, including document preparation and filing
* Ordering PPE and other office supplies as required
About You
* Previous rostering and administration experience
* Strong organisational and time management skills
* The ability to work under pressure and manage competing priorities
* Excellent communication and customer service skills
* Confidence using client management systems and Microsoft Office
* A valid Blue Card, NDIS Screening Clearance, and Police Check (or willingness to obtain)
* Competitive salary package
* Permanent full-time position
* Flexible working arrangements available
* Supportive and values-driven team culture
* Opportunity to join a rapidly growing organisation where your contribution genuinely matters
How to Apply
Please submit your resume via the "Apply Now" button.
We look forward to hearing from you.
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