Hotel Brand: InterContinental
Location: Australia, Queensland, Hayman Island
Hotel: IC - Hayman Great Barrier Reef (HISHA), Hayman Island, Whitsunday Islands, 4801
As the world's largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. We create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
The InterContinental Hayman Great Barrier Reef immerses you in the wonders of the Whitsundays, offering a five-star luxury environment with amazing career growth opportunities, professional training & development, and a one‐of‐a‐kind experience living and working in a tropical island paradise. We pride ourselves on a diverse and family friendly environment, welcoming applicants with primary school aged children as we offer a State Primary School.
The resort features 182 elegantly designed guest rooms, suites, and villas across four distinct accommodation wings, surrounded by glistening pools, panoramic seascapes, and lush tropical gardens. Together with our five distinct restaurants and bars, and bespoke private dining experiences, we offer unrivaled luxury resort experiences.
About the Role
As part of our Housekeeping team, you will play an important role in creating memorable guest experiences by ensuring guest rooms, public areas, amenities, and team facilities are consistently clean, fresh, and welcoming. You will support the housekeeping operation through a hands‐on approach, strong attention to detail, and a genuine passion for hospitality.
Day‐to‐day Responsibilities
* Assist Room Attendants and the wider Housekeeping team with daily operational tasks
* Deliver linen, amenities, and housekeeping supplies throughout the property
* Maintain cleanliness and presentation of public areas and back‐of‐house spaces
* Respond to guest requests promptly and professionally
* Report maintenance issues, hazards, and lost property in a timely manner
* Support deep cleaning programs and room inspections as required
* Ensure all work is completed in line with hotel brand standards, hygiene requirements, and safety procedures
What We Need From You
* Previous housekeeping, cleaning, or hospitality experience preferred
* Ability to meet the physical demands of the role, including standing for extended periods, walking long distances, bending, and lifting (up to approximately 15–20kg), and safely handling housekeeping supplies and linen in a fast‐paced environment
* Positive, can‐do attitude with a strong team‐oriented approach
* Strong attention to detail with the ability to maintain high standards while working efficiently
* Good communication and interpersonal skills
What We Offer
* World‐class staff facilities including excellent accommodation, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop, and more.
* An exciting and ever‐changing colleague event calendar featuring recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQs, markets, and much more.
* Extensive career development opportunities with dedicated onsite trainers and abundant professional development, including multi‐hire programs, skills training, and online IHG courses.
* 6300 hotels & resorts across the world with a strong talent programme to develop and grow your career.
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