We're looking for an experienced Senior Case Manager (Reconnect) to join our Community Services team, supporting young people and their families through complex, real‐life challenges.
Location: Intercept Community Services | Caboolture, QLD
Role Type: Part Time Maximum Term role until 30 June 2027 | 45 hours Fortnight
Remuneration Range: $46.77 to $50.33 ph + Super + Salary Packaging + Employee discounts
At Lutheran Services, our Intercept Community Services team supports young people and families to build stronger, safer futures. The Reconnect Program helps young people aged 12‐18 who are at risk of homelessness, offering counselling, mediation, and case management to strengthen relationships, stay engaged in school or training, and access safe accommodation.
Responsibilities
* Deliver therapeutic, strengths‐based case management, helping young people stabilise, build resilience, and achieve positive outcomes.
* Deliver end‐to‐end case management for young people and families.
* Conduct risk and needs assessments and develop tailored support plans.
* Provide counselling, mediation, advocacy, and family support.
* Support home stability, life skills development, and transitions.
* Work collaboratively with Child Safety, Youth Justice, Health, Education and other stakeholders.
* Facilitate individual and group programs.
* Maintain accurate case notes, reporting, and data collection.
* Participate in community networks and service development initiatives.
Qualifications
* Degree in Human Services, Social Work, Psychology or related field.
* Strong experience in case management within youth, family or community services.
* Ability to manage complex cases using therapeutic and evidence‐based approaches.
* Confidence working with multiple stakeholders and high‐risk situations.
* Excellent communication, documentation, and organisational skills.
* Current Blue Card, NDIS Worker Screening, and QLD Driver's Licence.
Benefits
* Salary Packaging Benefits: take home more pay (up to $15,900 tax‐free + $2,650 meals & entertainment).
* Discounts on Health Insurance, Energy, IT & Appliances, Travel & More.
* Employee Assistance Program for wellbeing support.
* Fitness Passport – Stay active with discounted gym memberships for you and your family.
* Ongoing Training & Development opportunities to grow your career.
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