Overview
Join Yarra Valley Water as a Change Manager on a 2-year maximum-term opportunity within the Customer Transformation and Technology team.
Lead change management initiatives for large-scale customer projects, driving adaptability, engagement, and continuous improvement across internal and external stakeholders.
Base pay range
A$157,******/yr - A$157,******/yr
2-Year Maximum-Term, Full-Time opportunity
Organisation with an award-winning culture that values diversity and inclusion
$157,993 Total Remuneration Package (inclusive of 12% superannuation)
About us
We are one of Australia's largest water utilities serving a large population with essential water and sanitation services.
Our culture is inclusive, collaborative, and flexible, supporting growth and development.
We are committed to reconciliation and supporting Traditional Owners/Custodians in water and land management.
The Role
This role coordinates and executes change management initiatives within the Customer Transformation and Technology team.
You will support the deployment of systems such as Works Portal and Land Development, engaging stakeholders from frontline teams to executives, developing tailored change strategies, and ensuring adoption.
Key Responsibilities
Lead Change Delivery:Drive end-to-end change initiatives, including implementation and ongoing support of Works Portal and Land Development, anticipating impacts on people and processes.
Develop & Execute Change Strategies:Craft plans and support execution of communications, training, and stakeholder engagement.
Stakeholder Engagement:Build trust-based relationships across all levels, including external partners.
Assess Impact & Readiness:Conduct impact assessments, risk analysis, and mitigation strategies.
Training & Communication:Design and deliver programs to promote adoption and reduce resistance.
Cultivate a Continuous Improvement Culture:Identify opportunities for process and systems enhancements.
Deliver required change management artefacts and materials for core projects.
Provide input and attend project Steering Committees when required.
About You
Extensive experience in change management with a track record of leading large-scale digital transformations.
Experience managing technology implementations, especially in customer service, field services or similar environments.
Bachelor's degree in Business, HR, IT, or related fields.
Change management certification such as Prosci, APMG, or equivalent.
Exceptional interpersonal, communication, and stakeholder engagement skills.
Strong analytical and problem-solving abilities.
Familiarity with Agile methodologies and ways of working.
Proven leadership skills across cross-functional teams.
Key Skills
Experience managing change in large-scale digital transformation and complex cybersecurity projects.
Influencing large teams through security and infrastructure upgrades.
Developing and applying effective change management strategies and impact assessments.
Translating technical concepts for non-technical stakeholders.
Building relationships across all levels, including senior management.
Managing project risks and ensuring timely delivery.
Benefits & Perks
$157,993 Total Remuneration Package inclusive of 12% superannuation
Flexible working arrangements with a hybrid playbook
Free on-site parking with on-site café at Mitcham office
14 weeks paid parental leave
15 days paid personal leave for caring, wellbeing, mental health, or menopause
Opportunity to swap certain public holidays for paid leave
How to apply
Applications should include a supporting Cover Letter and Resume.
Closing date: Thursday, 18th September ****.
This position is open to both Yarra Valley Water employees and external applicants.
We welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, mature age and diverse communities.
For accessibility or reasonable adjustments, contact or .
For recruitment questions, contact .
Successful applicants must be eligible to work in Australia and may require information for pre-employment checks (e.g., Police Check or AusCheck).
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