Job Summary:
We are seeking a skilled Health and Wellbeing Customer Service Officer to provide exceptional customer service to our students and staff.
Key Responsibilities:
* Provide broad and up-to-date knowledge of the University's news, events, policies and procedures by networking with relevant areas across the Deakin services as well as an up-to-date knowledge of external guidelines such as Department of Health and Human Services and Medicare.
* Maintain accurate client records and correspondence handling, manage account and banking systems, regularly track progress of work tasks and identify key issues.
* Deliver effective and efficient outcomes and outputs against team and operational work plans utilising multiple clinical and data management software systems simultaneously.
* Take personal responsibility and show initiative to meeting goals and objectives contributing to an inclusive team environment and welcoming environment for students and staff accessing services.
* Recognise the importance of teamwork and of effective communication amongst team members and build rapport within immediate team in ways that are respectful and inclusive of others.
* Clarify expectations and respond promptly to client requests, queries or complaints to ensure client needs are met to agreed standards and timelines and escalating to appropriate staff as required.
* Build productive relationships with a diverse range of existing stakeholders and actively seek to maintain positive relationships.
* Presentation of information in a clear, structured, concise and tailored way by focusing on key messages and check that messages are understood and meet audience needs.
* Use knowledge of continuous improvement principles to analyse current processes and practices.
* Provision of administrative and organisational tasks in support of Managers and other senior staff members.
Requirements:
Qualifications:
* Medical reception experience
* Experience in a customer service environment in a large organisation
* Knowledge of medical terminology and medical software packages, Best Practice experience required
* Current CPR certificate
Responsibilities:
* Deliver effective and efficient outcomes and outputs against team and operational work plans utilising multiple clinical and data management software systems simultaneously.
* Take personal responsibility and show initiative to meeting goals and objectives contributing to an inclusive team environment and welcoming environment for students and staff accessing services.
About Us:
We are a Victorian university with a global impact, translating our research into commercial outcomes that will help drive innovation for Australia's economy. We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka. Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.