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SMB Program Manager
Accenture has an exciting opportunity for a driven and experienced leader as we rapidly expand our team across ANZ. If you thrive in a fast‑paced environment and are excited by the opportunity to build a business, read on.
We are looking for a project and people‑oriented SMB Program Manager who has experience working across different work streams, building processes and managing multiple internal and external stakeholders. The role will drive consistent, operational rigour so that the program can continue to thrive in the rapidly expanding digital marketing sales setting.
Success in this position requires you to operate effectively with key client stakeholders and with other senior colleagues to ensure SMB program initiatives are understood and consistently executed across a team of (currently) 80. The SMB Program Manager will also be directly responsible for certain SMB program work streams.
Responsibilities
- The role will report directly to the XFN (cross‑functional) Lead.
- The role will be the single point of contact on the Accenture Leadership Team for the Client Program Management (PgM) team and will work closely with the Client PgM team to ensure programs and initiatives are well‑supported and successfully executed across the Accenture SMB Australian team.
- A key objective and expected outcome of this role is consistent and successful implementation of project and program initiatives rolled out by the Client Program Management team across all SMB sales programs.
- The role will also coordinate between the Accenture SMB teams globally with respect to Client PgM initiatives to drive consistency of process and outcomes across the SMB footprint globally.
- The role will be accountable for the outcomes of the ANZ Content Committee.
- The role will be responsible and accountable for the outcomes and success of the Tech Enablement and Content Specialist Support teams in ANZ.
- Think about ‘the bigger picture’ of how sales teams can function more efficiently and effectively, solve complex problems, and build or deploy scalable cross‑SMB processes.
- Occasionally evaluate, recommend, scope, and implement cross‑functional process and/or system improvement initiatives raised by the Accenture ANZ SMB team.
- Experience working across different teams in a high‑paced sales environment (or equivalent).
- 3+ years of project management and leadership experience in an AdTech sales environment.
- Ability to make decisions using data with strong analytical and proven reporting skills.
- Excellent communication and presentation skills.
- Extremely well‑organised.
- Preferably experienced in CRM tools such as Salesforce, Office/G‑Suite, Tableau, Gong collaboration and presentation tools.
- Ability to meet deadlines on tasks/projects with extreme attention to detail.
- Self‑starter mentality; ready to drive implementation of ideas and initiatives and own tasks through to completion.
- Prep and delivery of reporting for assigned areas.
- Create employee engagement, career development, performance management, HC assignment and reassignment alongside the Agency & Direct Sales team for the function in the team.
- Handle day‑to‑day running of the function excluding significant HR related issues.
- Review metrics – create and deliver any required reporting on under‑performing metrics.
- Identify opportunities for improvement and support all functions to scope and commission initiatives and then drive implementation of continuous improvement or other cross‑SMB business initiatives within their functional area.
- Ensure consistency of approach, operational rigour and timely execution of initiatives across all teams in any functional area.
Qualifications
- Passion for coaching, experimenting and moving quickly in a dynamic, team‑focused environment.
- Passion for helping clients achieve results through operational excellence.
- Passion for Continuous Improvement and Program Management.
- Excellent influencing, communication, and reporting skills.
- Strong analytical and problem‑solving abilities.
Seniority level
- Mid‑Senior level
Employment type
- Full‑time
Job function
- Project Management, Sales, and Business Development
Industries
- Accounting
Location
- Sydney, New South Wales, Australia
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