We are seeking a talented individual to join our Claims Advocacy team at Marsh Risk as the Head of Power, Energy and Casualty Claims working in our Sydney, Melbourne or Brisbane office. This is a hybrid role that requires working at least three days a week in the office.
We will count on you to:
* Provide clients with proactive, strategic advice on navigating the claims process and liaise with insurers to resolve queries and policy coverage issues.
* Manage, coach, and support a team of advocates, including facilitating technical training and ensuring achievement of internal KPIs and client satisfaction.
* Lead complex client discussions, claim review meetings, and strategy sessions, delivering subject matter expertise tailored to client needs.
* Work with our internal stakeholders, Brokers and claims to continue the high level of service including support and attendance where required across tenders and pre‑loss work.
* Collaborate with Operations to streamline claims processing and incorporate client feedback to support revenue generation.
* Drive departmental performance and efficiency initiatives, challenge existing practices, and contribute to quality and compliance targets.
* Forecast, analyze, and report on team productivity, revenue, and budget to ensure timely and accurate output.
* Foster a positive, motivating work environment and build strong regional or global relationships to share best practices and support business growth.
What you need to have:
* 10+ years proven experience in claims advocacy within Power & Energy and Casualty sectors.
* Strong leadership skills with experience managing and developing teams.
* Excellent communication and stakeholder management abilities.
* Deep understanding of claims processes, insurer relations, and policy coverage issues.
* Ability to analyse performance metrics and drive operational improvements.
What makes you stand out:
* Experience facilitating technical training and knowledge sharing.
* Track record of driving innovation and challenging existing operational practices.
* Ability to build collaborative relationships across global teams and business segments.
* Strong strategic thinking and problem‑solving skills in complex claims environments.
Why join our team:
* We help you be your best through professional development opportunities, interesting work and supportive leaders.
* We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact on colleagues, clients and communities.
* Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.
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