Job Description
As a Reservations Agent, you will play a vital role in delivering exceptional service and creating memorable experiences for our guests. You will be responsible for handling reservations and inquiries efficiently, ensuring a seamless booking process.
* Managing guest bookings, changes, and cancellations with accuracy and professionalism.
* Responding promptly and courteously to guest inquiries via phone, email, and other communication channels.
* Providing detailed information on room types, rates, packages, and amenities to assist guests in selecting their ideal stay.
* Maintaining up-to-date knowledge of hotel services, promotions, and local attractions to enhance the guest experience.
* Ensuring special requests and preferences are noted and communicated effectively to relevant departments.
* Collaborating with the front office and other relevant departments to maximise occupancy and revenue.
* Delivering exceptional guest service and resolving booking-related issues promptly and effectively.
* Demonstrating a guest‐centric approach with a high standard of accuracy and attention to detail.
Qualifications
* Prior experience in a reservations or customer service role within the hospitality industry.
* Excellent communication and interpersonal skills.
* Ability to work a variety of different shift times.
* Strong organisational abilities and attention to detail.
* Proficiency in hotel property management systems (PMS) and familiarity with reservations software is an advantage.
* A positive and professional manner, with a passion for delivering exceptional guest experiences.
Additional Information
* Valuable Savings and Perks: Enjoy discounted car parking on site, plus exclusive deals on food & beverage.
* Global Accor Privileges: Get access to special Accor family and friends room rates across the globe, along with additional staff discounts at Accor hotels worldwide.
* Development and Opportunities: Join us for outstanding career development, with world‐class training and opportunities to advance across our global network.
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