Teleperformance Australia is a Global leader in outsourced customer service and call center operations.
Position Overview
A Chat Support Representative at Teleperformance helps customers through online chat instead of phone calls. This is a non‐voice customer service job that is popular among beginners and people who prefer typing instead of speaking on calls.
Main Duties
* Answering customer questions through live chat
* Helping customers with accounts, orders, payments, or technical concerns
* Solving problems and giving step‐by‐step assistance
* Handling multiple chats at the same time
* Providing fast and qualified customer service
* Recording customer concerns and updating company systems
* Following company guidelines and performance targets
Skills and Qualifications
* Good English writing and typing skills
* Basic computer knowledge
* Problem‐solving skills
* Patience and professionalism
* Ability to multitask and work under pressure
* Good grammar and communication skills
Compensation
Pay: From $4,800.00 per month
Benefits
* Health insurance
* Life insurance
Work Location
In person.
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