Friday: 2pm–7pm
Saturday: 11am–5pm
Sunday: 10am–3pm
We're looking for a Customer Support & Pool Helpdesk Specialist to join our team across Friday, Saturday, and Sunday. This role is ideal for someone confident on the phone, customer-focused, and with genuine pool knowledge to support our customers with accurate advice.
What You'll Be Doing
* Answering inbound customer calls in a friendly, professional manner
* Allocating and managing service tickets through Gorgias (training provided)
* Assisting with enquiries, including service bookings, product questions, and pool care advice
* Taking accurate messages and ensuring follow-ups are actioned
* Supporting the wider team with customer queries and admin tasks
* Providing accurate and practical advice on pool products and pool care (essential )
About You
* Pool knowledge is a must, applicants without this cannot be considered
* You must have basic maintenance pool knowledge to provide accurate customer support
* Confident phone manner with clear and professional communication
* Strong customer service focus with a solutions-first approach
* Comfortable with technology and happy to learn new systems (Gorgias, Shopify, etc.)
* Organised, reliable, and detail-oriented
* Previous experience in customer service, retail, or office support is highly regarded
* Australian work rights are required for this position
Why Join Us?
* Award wages, paid under the relevant retail award
* Casual role with consistent weekend hours
* Supportive, friendly team environment
* Work-from-home flexibility after training
* Be valued for your pool knowledge—your experience genuinely matters here
Inclusivity Statement
Direct Pool Supplies values diversity, different perspectives, and life experiences. Our team includes people who have:
* Returned to the workforce after a break
* Balanced family and career life
* Transitioned from other industries
* Led or supported teams in previous roles
We believe the best outcomes come from a team that reflects the diversity of the communities we support. If you bring the skills and the right attitude, we would love to hear from you.
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