InterContinental Melbourne The Rialto is seeking a Reservations Team member to serve as the first point of contact in our guests' journey.
Your day to day
* Assisting with inquiries and bookings
* Liaising with key departments
* Establishing strong relationships with clients
* Managing group blocks
* Participating in sales initiatives
* Displaying exceptional phone and customer service skills
What We Need From You
* A passion for delivering warm and welcoming customer service & memorable guest experiences
* Amazing communication skills both on the phone & in person
* Excellent attention to detail & commitment to high standards
* Previous experience with Opera, Infrasys and Microsoft Office Suite is preferred but not essential
* Ability to work within the operational hours of our Reservations Team – 8.00am to 6.00pm
* You must meet the legal requirements to live & work in Australia
What We Offer
* Paid Birthday Leave
* Enhanced parental leave program
* Proactive paid wellness and mental health days
* Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
* An immense colleague discounts platform for all your favourite brands and retailers
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