Job Description
As Night Manager, you will be responsible for managing the hotel in the absence of senior leadership, maintaining a high standard of guest service and ensuring smooth overnight operations.
Responsibilities
* Effectively manage the daily reconciliation of the Hotel's trading, checking and preparing reports and statistical information in accordance with service standards and auditing procedures during the night shift.
* Provide exceptional guest service, handling enquiries, check‐ins and check‐outs, and guest concerns.
* Coach, mentor and inspire the Night Team to excel in their roles.
* Ensure compliance with hotel Standard Operating Procedures (SOPs) and support the implementation, training and continuous improvement of SOPs across night operations.
* Oversee all hotel operations during the night shift (approximately 10.00pm – 6.00am).
* Ensure the safety and security of guests, staff and the property.
* Respond to emergencies and manage incidents in a calm and professional manner.
* Assist with Valet Parking as required.
* Liaise with other departments to ensure seamless operations and prepare for the following day.
* Maintain cleanliness and presentation standards across public areas.
Qualifications
* Previous Night Audit and Leadership/Supervisory experience in the hotel industry (minimum 2 years).
* Proven leadership skills with the ability to mentor and motivate a team.
* Strong problem‐solving skills and the ability to work independently.
* Clear and confident communication skills – both written and verbal.
* Ability to navigate through change and provide quick‐thinking solutions when problems arise.
* A high level of attention to detail and organisational ability.
* Confidence in handling financial reconciliation and reporting.
* A guest‐focused mindset and a passion for creating unforgettable experiences.
* Are flexible and ready to embrace the rhythm of hospitality (including weekends and public holidays).
* Strong knowledge of Opera Cloud PMS (or similar systems).
* Current Responsible Service of Alcohol (RSA) Certificate and First Aid, or the ability to attain them.
* Must hold a current full Tasmanian driver's licence. Manual licences are viewed favourably, but not essential.
Benefits
* Accor ALL Heartist benefits – enjoy global discounts on accommodation and dining.
* Family & Friends perks – share great experiences with those who matter most.
* Accor Live Limitless loyalty programme – earn rewards and status worldwide.
* Learn Your Way – access industry‐leading training and development to grow your career.
Additional Information
* You must have full working rights in Australia to be considered for this role.
* Unfortunately, we are unable to provide visa sponsorship.
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