Role Purpose
The Residential Property Coordinator supports the day‐to‐day delivery of Staff Residential Property services in Canberra. The role provides hands‐on coordination, administration, and customer support to ensure residential properties are safe, compliant, well‐maintained, and ready for occupancy, under the direction of the Assistant Facilities Manager – Residential Lead.
Key Responsibilities
SRP Operations Support
* Assist with coordination of SRP activities across acquisition, occupancy, maintenance, and exit.
* Support Move In / Move Out (MIMO) activities using approved processes and checklists.
* Help ensure properties are ready for occupancy and escalates issues as required.
* Support exit inspections, defect reporting, and follow‐up works.
Compliance, Health, and Safety
* Assist with property inspections and compliance checks (fire, electrical, gas, general safety).
* Maintain compliance records and report hazards, incidents, or non‐compliance issues.
* Support audits, risk management, and escalation procedures.
Vendor and Contractor Coordination
* Coordinate contractors and service providers for maintenance and compliance works.
* Monitor completion and quality of works and escalates issues where required.
* Ensure contractors follow safety and site requirements.
Customer and Stakeholder Support
* Act as a primary support contact for FCDO staff living in SRP accommodation.
* Respond to property related requests in a timely and professional manner.
* Maintain effective working relationships with residents, vendors, agents, and JLL teams.
Administration, Systems, and Reporting
* Maintain accurate SRP records, trackers, and documentation.
* Raise and manage work orders in approved systems (e.g. Corrigo).
* Support financial administration, including purchase orders and invoices.
* Assist with basic reporting on property status and compliance.
Skills And Experience
* Experience in property, facilities, or workplace coordination (residential preferred).
* Working knowledge of health, safety, and compliance requirements.
* Strong customer service and communication skills.
* Well‐organised, detail‐focused, and able to manage multiple priorities.
* Proficient in Microsoft Office and property/work order systems.
* Ability to obtain and maintain required security clearance.
Values and Behaviours
* Demonstrates JLL values: Safety, Teamwork, Professionalism, and Customer Focus.
* Works collaboratively and follows compliant, controlled ways of working.
What you can expect from us
You'll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
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