About Us
At Likewize, we help people stay connected to the technology they love. As a global leader in device protection, warranty, repair and logistics solutions, we partner with some of the world's largest brands and retailers to deliver exceptional customer experiences.
About the Role
Reporting to the General Manager – Sales, this role is responsible for the strategic leadership, commercial growth and operational performance of a major national retail account.
You will own the end-to-end commercial relationship across devices, accessories, wearables, audio and emerging product categories, ensuring alignment between customer strategy and Likewize objectives while delivering profitable growth.
This is a high-impact role suited to a senior account management professional who thrives in complex, fast-paced retail and technology environments.
Key Responsibilities
* Lead and execute the Joint Business Plan with a major national retail partner
* Deliver revenue, margin and growth targets across multiple product categories
* Build and maintain strong executive-level customer relationships
* Lead commercial negotiations including pricing, ranging and promotions
* Drive forecasting accuracy, inventory optimisation and operational performance
* Coordinate cross-functional support across Finance, Supply Chain, Operations, IT and Product teams
* Lead governance forums and performance reviews with senior stakeholders
* Identify growth opportunities and implement strategies to improve commercial outcomes
* Monitor KPIs, SLAs and contractual obligations to ensure service excellence
About You
You are a strategic and commercially astute account leader with strong stakeholder management capability and a proven ability to manage large enterprise relationships.
You will ideally bring:
* 7-10+ years' experience in enterprise or national account management
* Experience managing Tier 1 retail or telecommunications accounts
* Strong commercial acumen including forecasting, margin and inventory management
* Advanced negotiation and executive stakeholder engagement skills
* Strong analytical capability with advanced Excel, PowerBI and PowerPoint skills
* Experience within telecommunications, consumer electronics or retail environments will be highly regarded
Why Join Us?
* Opportunity to manage one of Australia's largest retail partnerships
* Work with globally recognised technology and retail brands
* Collaborative and high-performing team environment
* Competitive salary package and employee benefits
If you are a commercially minded relationship manager who enjoys driving growth, influencing strategy and delivering operational excellence, we would love to hear from you. Apply now via Seek.
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