Job Summary
Position title: Store Manager
Reports to: District Manager
As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance possible in all areas through effective collaboration with your District Manager. You will adhere to market-specific legal requirements, company policies, risk, and compliance structures. You are expected to have a full overview of your store and lead your team members, ensuring efficient workflows, great guest experiences, and high‐quality products. Your overall success in this position depends on your ability to lead, develop, and retain a highly engaged team, deliver best‐in‐class guest experiences, and achieve cost, sales, and EBITDA targets through existing and new company initiatives.
Key Responsibilities
* Virtue‐Based Leadership: Effectively lead your team members in alignment with company virtues and operational principles.
* Recruitment: Responsible for the recruitment, pre‐boarding, and onboarding of team members, and hereby the optimal team positioning and future talent pipeline.
* Employee Engagement: Develop and motivate your team through development plans and feedback, in‐store training, team meetings, and securing an employee engagement score that meets or exceeds the true benchmark.
* Guest Experience: Ensure a guest‐first approach, building strong guest relations through your local community in accordance with our brand behaviour principles and hereby increase overall guest loyalty.
* Operational Requirements: Maintain a safe, secure, and healthy working environment by enforcing hygiene, health, and safety standards while ensuring brand and local standards and ratings are maintained.
* Shift Planning and Structures: Create an optimal store shift plan considering seasonality, local events, and other circumstances impacting store traffic and thereby ensure an ideal workflow in accordance with company standards and store budget. Manage employee absence, onboarding, off‐boarding, and ensure working time follows contractual obligations, union agreements, and legal requirements.
* Stock Handling: Full ownership of stock handling, including but not limited to counting and ordering to ensure optimal inventory and thereby keep the waste percentage below the specified monthly target.
* Performance Management: Accountable for building sales and optimizing store EBITDA to achieve defined KPI targets.
Key Qualifications
* Minimum 2 years of experience in a similar leadership role.
* Experience being part of a team of 10 or more employees.
* Excellent interpersonal skills.
* Motivated to become a people‐centric leader.
Key Performance Indicators
* Operational Requirements: Hygiene standard, pest and fire safety control, and overall 4‐wall compliance.
* Employee Engagement: Employee engagement score, employee turnover, and quick quits.
* Guest Experience: Returning guests, app conversions, complaints, waiting time, product availability, store audits.
* Store Performance: Sales target, waste, salary cost, productivity, overhead cost, and 4‐wall EBITDA.
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