Customer Sales and Service Specialist
Location: Darwin
Type: Full Time
Posted: Today
End Date: May 26, 2026
Job Summary
As a Customer Sales and Service Specialist, you are passionate about providing exceptional service to Telstra's customers. You achieve this by delivering solutions that are designed to meet the unique needs of each customer and providing rapid responses to sales or service enquiries. You leverage your extensive knowledge of Telstra's products and services to deliver commercially effective solutions that enable the team to deliver on targets and objectives.
Job Description
Our MOB is growing and we are on the lookout for Customer Service Specialists to join our Darwin call centre team.
The Role
As the First Nations Customer Sales and Service Specialist, you will join an Indigenous‐led team that services our First Nations Customers, based in our in‐office Darwin call centre. You have a passion for supporting MOB and the community, demonstrated through providing high quality and specialised customer service over the phone to Telstra's First Nations and remote customers. You will be tasked with responding to customer sales and/or service enquiries relating to a range of Telstra products and services, delivering solutions uniquely designed for each customer.
Please note that this role operates Monday – Friday and may require overtime with shift allowances provided.
What We Offer
* Additional Telstra day off & cultural leave
* Quarterly bonus scheme based on performance and behaviour
* Toolkit provided to you (laptop + mobile phone + plan paid for)
* 30% off Telstra products and services
* Access to thousands of learning programs so you can level‐up
* Performance‐related pay
* Global presence across 22 countries; opportunities to work where we do business
* Purchased annual leave scheme
What You'll Do
* Create a simple and brilliant customer experience across all our interactions in a multi‐media environment.
* Demonstrate strong sense of ownership of issues/orders presented and manage end‐to‐end delivery within designated timeframes.
* Be naturally inquisitive and resilient with an ability to articulate, listen and communicate effectively, identify customer needs and provide customers with solutions to solve their concerns.
* Identify and effectively manage a customer complaint with the prescribed complaint handling guidelines to an agreed resolution with the customer.
* Identify when a customer is in distress and take the appropriate intervention or escalation to ensure the recovery of their experience.
About You
* Experience working with a geographically diverse range of First Nations communities, including metropolitan, regional, and remote communities.
* A strong knowledge of Aboriginal & Torres Strait Islander culture and society and an understanding of historical and contemporary issues relating to First Nations people.
* Experience and expertise in engaging effectively with Aboriginal & Torres Strait Islander communities.
* Ability to apply customer‐centric approaches to resolve customer issues and improve the customer experience.
* Solving problems of moderate complexity.
Highly Desirable
* Previous experience in a sales and service workplace
* Contact centre or retail experience
* Telemarketing
* Administration experience
* Maintaining stakeholder relationships
We are committed to creating a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and disabilities. We have zero tolerance for harassment and prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
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