The Enterprise Provisioning and Accounts Representative plays a key role in ensuring seamless delivery of enterprise services by accurately processing and fulfilling customer orders across the product and service portfolio, while consistently meeting defined service levels.This role also provides end-to-end support for customer enquiries spanning billing, invoicing, accounts, payments, and disputes, ensuring timely resolution and a consistently high standard of customer experience across every interaction.At Aussie Broadband we believedifferenceis something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proudEqual Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday.Join us as we continue to grow and make a mark as the 4th largest telco in Australia!Why work for Aussie? Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down!Our fantastic culture lives and breathes our values:Don't be ordinary, be awesomeThink BIGNo bullsh*tBe good to peopleHave funWe are proud to be aB Corp Certified company, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.We have been named one of the top employers in Australia byHRD magazine .The good stuff26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)Discounted internet up to the value of $109 per month20% off our Mobile servicesDay to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many moreCelebrating you! With monthly rewards and recognitionInternal training and resources for you to continue to learn, grow and achieve your career goalsYearly allowance for amazing Aussie merchFitness Passport for access to multiple gyms and pools across AustraliaLet's Talk About YouManage order processing and fulfilment of Enterprise products and services, ensuring all requests are accurately completed within defined service levels to deliver a high-quality customer experienceProvide end-to-end case management for customer enquiries, including billing, invoicing, accounts, payments, retention, billing disputes, and debt collection, ensuring timely resolution within service standardsCommunicate effectively with customers (new and existing), external suppliers, and carriers via phone and email, maintaining a professional and customer-focused approachProcess service requests efficiently and accurately, demonstrating a proactive and solutions-focused attitude to achieve strong service outcomesWork across both Accounts and Provisioning functions within Enterprise Operations, with workload allocation based on business demandDemonstrate flexibility in a fast-paced environment, following established processes while applying sound problem-solving skills where requiredEscalate and clearly communicate issues, risks, and resolution activities to internal stakeholders to support service improvements and enhance customer experienceCollaborate with internal teams including Commercial, Customer Experience, Technical Support, Product, Operations, and Finance to ensure service assurance and support high-value customersMaintain a strong focus on service quality, accuracy, and continuous improvement across all customer interactions and operational tasksIf you like the sound of that, here's some other things we'd love to see...Experience in a similar roleStrong customer service skills with excellent phone manner and written communication abilityExcellent time management and organisational skillsStrong problem-solving and analytical thinking abilitiesGeneral knowledge of telecommunications products and services is advantageousIntermediate computer skills, including Microsoft Word and ExcelPrevious experience in one or more of the following is highly regarded:Service delivery / provisioningAccounts and billingCall centre or customer support environmentsReady to join? Hit the apply button to submit your application and our fantastic team will be in touch!Even if you feel you don't meet all the requirements, we'd still love to hear your story. We like to think outside the box with the people we hire.If you have any questions, get in touch today with our team at careers@team.aussiebroadband.com.auJust a heads up, we can't take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!#J-18808-Ljbffr