The Team Lead, APAC Enterprise Operations
Will support team members across our APAC Team. You will provide guidance to technical questions and concerns regarding our platform and be the main point of escalation for internal and external clients. You will also be responsible for the distribution of work across the APAC team and ensuring each Enterprise client receives best-in-class service.
What You'll Do:
* Support a team of Enterprise Feed Managers, Onboarding Specialists, and Support Specialists, overseeing technical quality checks on individual performance, identifying training needs, and providing coaching to ensure production goals are met while promoting career development
* Handle client escalations independently, partnering with cross‐functional teams and Director of Global Services to conduct root‐cause analysis and resolve issues effectively
* Review and analyze client reports submitted by Feed Managers, Onboarding Specialists, and Support Specialists, providing actionable insights and feedback
* Continuously evaluate current processes to identify opportunities for increasing productivity and improving quality standards.
* Ensure accurate documentation of client time and account information within Feedonomics' internal systems
* Troubleshoot and resolve issues related to data imports, including switching data import sources and ensuring data integrity, while addressing mismatched product attributes during product updates.
* Provide solutions to correct errors and warnings in various shopping channels
* Oversee the configuration and mapping of attributes across various file types, including delimited files, XML files, custom scripts, and API‐based platform integrations
* Apply best practices for building and optimizing product feeds, including modifying, sorting, and filtering large volumes of product data to generate accurate product listings
* Ensure feed quality assurance compliance and monitor adherence to industry standards
* Provide comprehensive weekly reports to leadership, highlighting key metrics and performance insights
* Collaborate with various paid search channels and affiliate networks to clarify specific feed requirements and ensure alignment on expectations
* Participate in Strategic Business Reviews to unearth upsell opportunities
Who You Are:
* 4+ years of leadership experience in supporting technical teams
* 4+ years digital marketing/e‐commerce performance
* Outstanding strategic thinking, analytical, & problem‐solving skills, and excellent written, oral, and presentation skills.
* Strong relationship management, organizational, and project management skills
* Strong, proven experience and deep understanding of major social media platforms
* CRM Software (Salesforce, Toggl, Monday.com) or other data platforms
* Proficient in Excel/Google Sheets
* Bachelor's degree in Business Management, Computer Science, or Marketing preferred or equivalent work experience
Inclusion and Belonging
At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.
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