EOI - Communications Coordinator (Customer Experience)
Join to apply for the EOI - Communications Coordinator (Customer Experience) role at NSW Department of Communities and Justice
The role works within the Customer Engagement team and provides support to deliver a range of engaging communications initiatives, strategies, and projects, internally and externally.
About The Role
The ideal candidate will possess the following skills and attributes:
- Motivated, results-driven and creative communications specialist who can support the delivery of communications initiatives by helping others understand customer perspectives, issues and opportunities
- Passionate about creating communications that connect, engage, and inspire people to think differently and take action
- Work collaboratively to build rapport and relationships with a wide range of internal and external stakeholders
- Experienced in communications across multiple channels, including digital content, for a diverse range of customer groups
- Some previous experience in events coordination or management is highly desirable
- Able to work independently and manage competing priorities to deliver work outputs that build brand reputation, support continuous improvement, and drive positive customer experience outcomes
Essential Requirements
- Tertiary qualifications and/or equivalent knowledge, skills and experience working within the services sector, qualified and or community focussed areas across a diverse range of customer groups.
What We Offer
- work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
- various leave options (recreation, parental, and flex leave of up to 24 days per year)
- career development including study leave and acting opportunities
- access to Fitness Passport and employee assistance program, and annual flu vaccinations
How To Apply
- Complete the online application
- Submit a resume (maximum five pages)
- Submit a brief cover letter (maximum two pages) outlining your skills, experience and suitability
- Answer the following targeted questions (maximum two pages):
- Outline how you meet the capabilities of this role, as specified in the role description.
- Provide examples where you can demonstrate the key knowledge and experience, and essential requirements of this role, as specified in the role description.
Closing date: Applications close 11:59pm, Monday 6 October 2025
We are an equal opportunities employer and welcome applications from all backgrounds, experiences, and abilities.
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📌 EOI - Communications Coordinator (Customer Experience)
🏢 Nsw Department Of Communities And Justice
📍 Sydney