About Us
We're Telstra – an iconic Aussie brand with a global footprint. Our mission is to build a connected future so everyone can thrive. Known for delivering cutting‐edge tech on Australia's best network, we're committed to creating a workplace where you can grow, thrive, and be your best.
About The Team
Telstra Business Sales is a growth engine for Telstra, focused on providing business customers of all sizes with industry‐based services and solutions. We meet a critical need in the market by combining connectivity infrastructure across the world with leading technology solutions and expertise.
The Telstra Business Technology Centre (TBTC) channel is a unique component of the Telstra Business Sales segment. It comprises 25 physical locations across Australia. TBTCs provide customers with the flexibility of visiting on site, over the phone, via email or video conference, with one consistent Account Manager for all of their needs. This unique approach creates an exciting role for those interested in business account management.
The role with us
As an Account Manager in TBTC, you support the development of deep customer relationships, manage your own defined portfolio of accounts, and deliver technology solutions to small and medium businesses. This role is critical to maintaining strong customer relationships that grow the reputation and sales performance of the TBTC.
What You'll Do
* Take ownership of managing relevant customer relationships to support ongoing development, drive customer satisfaction and sales objectives for the defined portfolio.
* Contribute to implementing the segment and portfolio strategy (including outbound call campaigns) to support the retention and growth of customer portfolios.
* Manage inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, resolving issues and escalating complaints or complex leads to experienced team members as required, to ensure timely remediation and positive customer experiences.
* Collaborate authentically with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra teams and partners) to support the identification and qualification of leads.
* Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) and exceptional customer data quality.
* Meet individual and team sales and performance KPIs.
* Continuously upskill and develop capability and knowledge across Telstra's portfolio of products and business solutions.
* Participate in individual or group coaching and feedback conversations.
About You
* Demonstrated ability and performance in an ICT or Telco sales role.
* Understand and relate to Small and Medium Business customers.
* Understand technology essential in running a business effectively.
* Proven experience in both cold and warm calling and engaging with potential or existing customers.
* Ability to build and maintain relationships through effective communication and follow‐up.
* Enjoys coaching and development from leaders.
Job Details
This is a full‐time on‐site role that will be based in TBTC Maroochydore QLD.
Legal / EEO Statement
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritize creating a workplace culture where everyone is safe and can thrive.
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