Role Overview
As the Quality and Compliance Manager you will lead audit and assurance activities across assigned portfolio, ensuring operations meet regulatory requirements and deliver safe, consistent, compliant outcomes. This includes planning, conducting and managing internal and external audits, engaging regulators, reviewing SOPs, monitoring and investigating non‐compliance, conducting root cause analysis, implementing corrective actions, and reporting safety and compliance performance.
Responsibilities
* Plan, conduct, and manage internal and external audits across the freight network.
* Engage with regulatory bodies and key stakeholders on audit matters.
* Review standard operating procedures (SOPs) and identify compliance gaps.
* Monitor, investigate and analyze non‐compliance incidents.
* Implement corrective actions to prevent recurrence.
* Track, assess and report on safety and compliance performance.
* Translate audit findings into practical improvements and embed assurance practices into day‐to‐day operations.
* Partner with QGSS and other teams to drive improvements to compliance frameworks.
Qualifications
* 3+ years' experience in a quality, compliance, safety or audit role.
* Lead Auditor qualification highly desirable.
* Demonstrated experience managing or supporting internal and external audits, including engagement with regulators and key stakeholders.
* Strong written and verbal communication skills, confident engaging all levels of management.
* Demonstrated customer focus and ability to anticipate and meet stakeholder needs.
* High resilience and adaptability within complex and changing environments.
* Commitment to monitoring, maintaining and improving safety and compliance performance.
* Ability to influence, coach and support others to drive compliance and audit readiness.
Benefits
* Flexible leave options including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
* Access to thousands of rewards through partnerships: discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment; salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
* Well‐being support: mental health resources, interactive wellbeing app, tailored nutrition plan.
* Heavy discount on air travel within Australia and globally, and exclusive deals on accommodation and holidays.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander peoples, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
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