About the job Receptionist Position - Sky Accountants
About Sky Accountants
Sky Accountants is a trusted and established accounting firm serving individuals, families, and businesses across Bacchus Marsh and the surrounding Moorabool region. We pride ourselves on delivering personalised, professional financial services in a welcoming and supportive environment. Our Bacchus Marsh office is the heart of our client-facing operations, and we are committed to building a team that reflects our values of integrity, community, and excellence.
* A supportive and collegial team environment in a well-regarded local firm.
* Genuine work-life balance with flexible hours for working parents (9:00 am – 3:00 pm option) or the standard 9:00 am – 5:00 pm option available.
* Competitive remuneration commensurate with experience.
* Convenient Bacchus Marsh location — no commute to the city.
* Ongoing training and professional development opportunities.
* Stable, long-term employment with a growing firm.
About the Role
We are seeking a warm, organised, and professional Receptionist to be the welcoming face and first point of contact for our Bacchus Marsh office. This is a vital role within our team, ensuring clients feel valued from the moment they walk through our door or make contact by phone. You will provide essential administrative support to our accounting team and contribute to the smooth daily operations of the office.
Key Responsibilities
Client Services & Front Desk
* Greet all clients and visitors warmly and professionally upon arrival
* Manage incoming telephone calls, directing enquiries to the appropriate team member
* Respond to general client enquiries via phone, email, and in person
* Schedule, confirm, and manage client appointments using practice management software
* Ensure the reception area and meeting rooms are tidy, professional, and well-presented at all times
Administrative Support
* Manage incoming and outgoing correspondence, mail, and couriers
* Prepare, scan, file, and maintain client documents and records in accordance with firm procedures
* Assist with data entry and updating client information in the firm's database
* Process and receipt client payments as required
* Order and maintain office supplies and stationery
* Prepare meeting rooms including arranging refreshments for client meetings
Team Support
* Provide general administrative support to accountants and the management team
* Assist with preparation and collation of documentation for client tax returns and financial reports
* Support onboarding of new clients and maintenance of client engagement letters
* Assist with firm marketing activities including social media updates and client communications as required
* ATO and ASIC compliance and Invoicing
About You
We are looking for someone who genuinely enjoys working with people and takes pride in creating a positive first impression. The ideal candidate will bring:
* Previous experience in a receptionist, administration, or customer-facing role
* Excellent interpersonal and communication skills, both verbal and written
* Strong organisational skills with the ability to manage competing priorities
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
* Reliable, punctual, and professional presentation
* High attention to detail and accuracy
* Ability to maintain confidentiality and handle sensitive client information with discretion
* Experience in an accounting, legal, or professional services environment
* Familiarity with practice management or accounting software Xero
If you are enthusiastic, people-focused, and looking for a role that fits around your life, we would love to hear from you.
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