**Fitness Frontliner**
Join our state-of-the-art fitness clubs and become the first face our members see when they enter the gym. You will assist them with your professional service, providing electric experiences with every interaction.
This is a diverse role that will have you switching from greeting members personally & answering the phones to making protein shakes & selling retail products on the shelves.
Key Responsibilities:
* Greet everyone & serve customers at both the front desk & café.
* Answer calls, handle queries, listen to complaints, and direct members to the relevant manager if necessary.
* Utilise the computer & our various software systems to look up member details, create access key tags, process purchases & assist members with booking classes.
* Assist parents with booking their kids into Kids Cartel where needed.
* Learn about our supplement & apparel range to execute supplement & apparel sales to members.
* Perform café duties, including using a coffee machine & making protein shakes.
* Maintain venue cleanliness, ensuring the reception/café area is always neat & tidy, the supplement shelves are stocked sufficiently, and the apparel is precisely displayed.
* Perform opening & closing duties in a timely manner.
* Follow directions, prioritise & complete tasks in a timely manner.
* Perform other related duties.
Requirements:
* Previous customer service experience with excellent communication skills.
* A 'can do' attitude with a thirst for learning & ambition for growth.
* A passion for health & fitness & eagerness to work in the industry.
* Be reliable, proactive, punctual, professional & well-presented.
* Have a strong work ethic.
* Show initiative, be highly motivated & an adaptable team player, with the ability to multitask.
* Computer literacy & ability to learn new systems.
* Communicate & uphold policies & procedures of the business to customers and staff.
* Hold a current First Aid & CPR Certificate (or willing to attain).
* Have flexibility to work hours suitable for the operations of a gym (shift schedules are provided in advance).
* Have Australian working rights.
Benefits:
* Free gym membership to all Fitness Cartel locations.
* Discounts on supplements, apparel, and café products.
* Access to Merse Wellness Spas at discounted rates.