About the Role
Come and be a part of a dynamic team that delivers world-class customer experience. As a Concierge, you will be responsible for creating an engaging and welcoming environment for all customers, tenants, and the building community onsite. Your role will also involve supporting the growing virtual community via the building app.
Key Responsibilities:
* Welcoming visitors, providing information, and assisting with amenities, services, events, and facilities
* Managing the Visitor Management sign-in system and offering technical assistance where required
* Proactively identifying opportunities to deliver high-calibre and hyper-personalized service for guests
* Handling guest-services related requests in a timely manner through the Concierge service-request portal
* Facilitating Concierge services for staff, including umbrella loans, welcome gift check-outs, restaurant bookings, and assistance with the building app
* Collaborating with the customer experience team to develop and deliver events
About You
We're looking for someone with demonstrated experience in a front-of-house capacity, whether it's from a corporate, events, or hospitality environment. You should be a genuine people person who is natural with meeting and engaging diverse guests. Knowledge or interest in technology, digital innovation, and creative business is also desirable.
What We Offer
You'll have uncapped opportunities to develop your career within property management with structured career development to support you in exploring your learning potential and career goals. We offer industry-leading parental leave, and you'll form an integral part of an enormously successful team that outperforms in the market year on year.